“Enhancing social protection by empowering CSOs in Bosnia and Herzegovina”

Consultancy period: 14th September to 15th December, maximum 25 working days.

About CARE and the project

CARE International is a federation of international non-governmental organizations implementing programs fighting poverty and social injustice in more than 90 countries throughout the world. CARE’s aim in the Balkans is to achieve the recognition and fulfilment of social, economic and political rights of vulnerable and marginalised groups, thus contributing to sustainable peace in the region. 

CARE’s project “Enhancing social protection by empowering CSOs in Bosnia and Herzegovina” contributes to strengthening social welfare and social protection services, as well as access to rights and enhanced social inclusion for the most marginalised and vulnerable populations. Poor economic performance and high unemployment rates cause shocks in the country’s social welfare system largely effects the socio-economic position of all citizens, however, the most vulnerable are exposed to poverty. The state and non-state service providers are under-capacitated and underfunded to fully meet the needs of the most deprived populations.

The goal of the project is to professionalize and enhance the mandate and the role of selected civil society organizations (CSOs) in Bosnia and Herzegovina by strengthening their organizational capacities to provide services to vulnerable populations and by improving their position to actively contribute to the design and implementation of relevant policies. The project is implemented by CARE International, which has vast experience in capacity development of CSOs and advocacy in cooperation with CSOs for various causes in BiH. 

The following project results/outputs are expected: 

Output 1: Strengthened organisational capacity and management of the seven targeted CSOs in BiH.

Output 2:  Improved service provision of seven targeted CSOs to meet the needs of target groups.

Output 3: Enhanced advocacy position of the seven targeted CSOs to effectively contribute to the design and implementation of relevant policies.


Target group/beneficiaries - the project is targeting staff of the following seven CSOs: 

Amica Educa, Tuzla – CSO providing educational and psychosocial services to citizens and non-formal education and social inclusion of marginalized groups. 

Budućnost Modriča is focused on the promotion and protection of women’s and human rights and work on women economic empowerment. 

Društvo ujedinjenih građanskih Akcija (DUGA), Sarajevo - an association providing psycho-social, educational and rehabilitation services for children, youth and parents. 

Nešto više, East Sarajevo and Mostar, seeks to improve the social status and socio-economic inclusion of marginalized populations, also providing persons with disabilities and others employment and income generation opportunities through a social enterprise. 

Sarajevski otvoreni centar (SOC), Sarajevo, is association advocates for access to rights and the social inclusion of lesbian, gay, bisexual, trans and intersex (LGBTI) people and women. 

Udruženje građana za promociju obrazovanja Roma “Otaharin”, Bijeljina, engages in the socio-economic inclusion of Roma minority, including support to the inclusion of Roma children and youth.

Udruženje oboljelih od cerebralne paralize i distrofije Bosansko-podrinjskog kantona Goražde, is a citizens’ association that provides support to persons with cerebral paralysis and muscular dystrophy. 

Purpose of the consultancy

As the project is at its final (third) yearof implementation, a final evaluation (for all three project years) will be undertaken on all major project topics, context and activities and against the logframe indicator levels set within the baseline. The evaluation is expected to combine desk review of project documents, including the Baseline Study and regular monitoring data and existing documents from various resources (official, civil society data, shadow reports, media reporting etc.) with qualitative and quantitative field research, which is expected to be undertaken through interviews, group discussions and eventual polls with the target CSOs, their beneficiaries and stakeholders of importance for the implementation of the project (local, entity, national). 

CARE is looking to engage a proficient external expert(s)/company/organisation to undertake the final evaluation, working in communication with CARE Project Manager and Program Coordinator of CARE’s socioeconomic program, with inputs and feedback by CARE Gender Program Advisor. The external expert engaged for the evaluation will produce the Final Evaluation Report that will contain findings of the process and recommendations for eventual future programmatic engagement in similar actions.

Consultancy tasks: 

• Design final evaluation plan and survey tools, based on the objectives and the log frame indicators of the project, in communication with CARE PM.

• Review relevant project documents, as well as general reports, policies, strategies, studies, and surveys about the project and consultancy. Synthesize the information for the Final report, thus provide a portrayal of the project achievements in the wider context of the society of Bosnia and Hercegovina, having in mind the needs of the deprived populations on the one side and the currently available social services on the other.

• Undertake a field research, employing qualitative and quantitative data collection methods necessary to obtain relevant and required information, i.e. interviews with main stakeholders, focus group discussions etc. (adjusting the data gathering methods to fulfil all protection measures related to the COVID-19 pandemic). Particularly, conduct a survey assessing beneficiaries’ satisfaction with the services provided by each of the seven target CSOs, to be compared with similar data from the beginning of the project. 

• Provide the final evaluation data on all project log frame indicators for measuring the project’s effectiveness and project impact during and after the completion of the project. 

• Design and deliver a one-day workshop (in local language) with the project staff and project partners, for debriefing on preliminary findings of the Final evaluation and discussing implications on the implementation and instalment of the evaluation recommendations into future project interventions.

• Prepare and submit a well-structured Final Evaluation Report in perfectly written English, 25-30 pages (Executive summary up to 2 pages, main report, conclusions and recommendations up to 4 pages, and with Annexes), to be submitted to the CARE Project Manager. 

CARE’s Responsibilities

  • Provide necessary information and documentation on the project. Agree on the work plan with the Consultant.
  • Coordinate with partner organisations and the Consultant during the entire preparation and realisation of the task.
  • Provide logistical support to the Consultant necessary for the realisation of the tasks, other than travel logistics (travel and accommodation costs for the fieldwork envisaged should be included in the Consultants’ bid).

Consultancy deliverables

  • Detailed methodology and plan for implementation of the Final evaluation.
  • Qualitative and quantitative field data collected.
  • Beneficiary satisfaction survey for each of the seven target CSOs.
  • Presentation of the main Final report findings and recommendations regarding the project planning to the project team and project partners as a debrief one day workshop.
  • Final report in perfectly written English (up to 30 pages, plus Annexes) as follows:
    • executive summary (2 pages), main Study findings (approx. 13 pages) and conclusions with recommendations for future project planning (5 pages).
  • Mandatory Annexes to the Final Report:
    • Log frame matrix of the project updated with final evaluated values for all indicators (both qualitative and quantitative);
    • Questionnaires, other data collection tools.
  • Timely hand-over to CARE the entire original quantitative and qualitative data documentation collected, in hard copy originals and via E mail pdf files, for the purposes of the consultancy, upon the final report acceptance and prior to the payment.


The Consultant will be engaged for 25 full consultancy days, over the period 14th September to 15th December 2020, according to the following timetable:

Action                                                                                 Responsible                                       Date

Submission of bid (electronically)                           Consultant                                          by 7th Sept 2020

Contract signing, initial agreements                       CARE, Consultant                             by 14th Sept 2020

Deadline for realisation of the task                        Consultant                                          by 15th Dec, 2020

Submission of the Consultancy report                  Consultant                                          by 15th Dec, 2020



Payment schedule:

First payment 25% of contracted amount, not later than 31th October

Beneficiary satisfaction survey for each of the seven target CSOs.

Second-Final payment (75% of contracted amount)

Upon the approval of the Consultancy report by CARE

The detailed payment schedule will be outlined in the Consultancy Contract. The Payment will be carried out in line with all necessary documentation as per CARE’s administrative procedures (time sheets, consultancy report, etc).

Required qualification of the Consultant:

CARE invites individual experts, expert teams, NGOs and agencies, experienced in project evaluations in the context of a CSOs development project, to submit their bids and present in details their relevant expertise, experience, division of work and responsibility levels/responsible persons (in case of teams or agencies).

The successful candidate  will have:

  •  Multi-year professional experience in project evaluation , research (qualitative and quantitative), and data analysis.
  • Good knowledge of the CSO scene in Bosnia and Herzegovina.
  • Relevant Masters University degree. Demonstrated knowledge of the BIH social system and alternative models of social protection and  services.
  •  Knowledge of key principles of social/cooperative entrepreneurship and/or direct long-term involvement will be an asset.
  •  Demonstrated experience in working with authorities in BaH at all levels( local, regional, entity, cantonal and State).
  • Acquaintance with the economic situation in the project  locations.
  • Excellent level of English (written English level C2 with proven experience in English written reports) and local languages
  • Good presentation skills, demonstrated experience in workshop organization.
  • Excellent communication skills, flexibility, reliability.
  • Ability to meet deadlines.

The Consultant's bid/application must include the following:

  1. Consultant's Curriculum Vitae (preferably in EU format) and professional portfolio, with detailed information relevant to the required qualifications.
  2. Draft consultancy plan – implementation plan (schedule) for the consultancy.
  3. Bid/financial offer: The Consultant shall suggest a daily fee/rate in BAM per consultancy day. (Transportation, food and accommodation costs should be included). There is no standard format for the bid.
  4. Appendix 1 – filled in Identification Form (form provided by CARE).



The received applications will be evaluated against the following criteria:

REFERENCE/EXPERIENCE                     (consultant(s)' experience with similar tasks /subject)

METHODOLOGY/APPROACH  (effectiveness of the planned methodology for the task)

KNOWLEDGE /SKILLS (elevant to the tasks)

BID                                              (value for money)



Interested candidates are invited to apply to:

Via post to CARE International, Balkans, Hasana Kaimije 11, 71000 Sarajevo OR via email to: shalkic@care.ba 

Closing date for application submission is September 7th, 2020, 15:00 (CET). 

We thank all applicants for their interest. Only selected applicants will be contacted. For any additional information concerning the application, please contact:

Branislav Tanasijevic, Project Manager – btanasijevic@care.ba




In Sarajevo, 14th August 2020.

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