TERMS OF REFERENCE FOR THE CONSULTANCY: Desk review on innovative approaches For the project: Enhanced social protection through building capacity of CSOs in Bosnia and Herzegovina

TERMS OF REFERENCE FOR THE CONSULTANCY:  Desk review on innovative approaches for the project: 

Enhanced social protection through building capacity of CSOs in Bosnia and Herzegovina

Deadline for application: Tuesday 31th, March 2020, 15h

About CARE and the project

CARE International is a federation of international non-government organizations implementing its programs for fighting poverty and social injustice in more than 90 countries throughout the world. CARE’s aim in the Balkans is to ensure recognition and fulfilment of social, economic and political rights of the vulnerable and marginalized groups, thus contributing to sustainable peace in the region. 

The programme “Enhancing social protection by empowering CSOs in Bosnia and Herzegovina” is being implemented in Bosnia and Herzegovina (BiH), contributing to strengthening the weak social welfare and social protection, as well as access to rights and social inclusion for the marginalized and most vulnerable.  Poor economic performance and high unemployment cause shocks in the country’s social welfare system which largely affects the socio-economic position of citizens, especially most vulnerable and marginalized. The state and non-state service providers are under-capacitated and underfunded.

The programme is implemented by CARE International, which has a vast experience in developing capacity of CSOs and advocating in cooperation with CSOs for various causes in BiH. 

The programme seeks to protect the most vulnerable population groups, but also to provide benefits for all BiH citizens. Hence the goal of the project is to professionalize and enhance mandate and role of civil society actors (CSOs) in Bosnia and Herzegovina by building their capacity to provide services for marginalized and vulnerable population and by enabling them to actively participate in design and implementation of relevant policies. By implementing the proposed activities, it is expected that capacity and better organisational management of 7 targeted CSOs in BiH will be strengthened (Expected Result 1); their capacity to provide relevant services for their target groups (TGs) and at national level will be improved (Expected Result 2) and they will have stronger advocacy position and improved policies in specific areas of their mandate (Expected Result 3). These CSOs are: Amica Educa, Budućnost Modriča, Društvo ujedinjenih građanskih Akcija (DUGA), Nešto više, Sarajevski otvoreni centar (SOC), Udruženje građana za promociju obrazovanja Roma “Otaharin” and Udruženje oboljelih od cerebralne paralize i distrofije Bosansko-podrinjskog kantona Goražde (UCPD).

This programme is composed by two mutually reinforcing project components funded by two different institutional donors, the Czech Development Agency (CZDA) and the Austrian Development Agency (ADA). As of July 2019, CARE international is implementing a two-year ADA funded project which builds up on  an already running CZDA funded project. In the CZDA funded project, focus is placed on 4 NGOs who run social enterprises (Budućnost Modriča, Nešto više from Mostar, Udruženje građana za promociju obrazovanja Roma “Otaharin” and Udruženje oboljelih od cerebralne paralize i distrofije Bosansko-podrinjskog kantona Goražde (UCPD)). With the start of the ADA funded project, CARE is partnering with two more NGOs Maja Kravica from Bratunac with its cooperative Žena and Center for Responsible Democracy (CRD) LUNA from Rudo wich runs an income generation activity based on fruit processing within their organisation.  

Purpose of the consultancy

CARE International is looking for a Consultant(s)/ organization/ company to bring the examples from EU of the best innovative approaches to social service provision. Ultimately, the objective is to present best pratices and approaches that can be replicated by and applicable to the 6 CSOs' context and needs. 

Objectives and Description of the Task

On the basis of the current needs of the 6 targeted CSOs and their respective social enterprises CARE plans to engage external trainers/experts in the field of innovative approaches in service provision and sustainable service financing within EU. To bring the examples from EU of the best innovative approaches to social service provision for 6 CSOs.

The consultation on the subject of desk analysis should achieve the following concrete results:

  1. Examination, through online communication with each of the target CSOs, of the current level and type of development of CSOs’ ongoing cooperatives/social businesses with the purpose of finding the best feasible recommendations for implementation by our CSOs, 

  2. Identify EU and especially Austrian CSOs with innovative approaches in service provision, suitable for networking with our CSOs, at least two per CSOs, 

Communicate and confirm with the EU based player(s), i.e. CSO running a social enterprise and/or providing a social service, their willingness to present and share their practices with respective CSOs from Bosnia and Herzegovina.     

The project will engage an external expert, professional experienced in social service provision practices in EU member states. Particular attention of the desk study will be paid to examples of engagement of civil socity actors in the sector of social service provision, funding mechanisms, examples of successful cooperation with authorities, implementation of gender equality mechanisms in service provision, etc. It is expected that one of the practices that will be particularly examined would be the one from Austria. The output of this activity will be the expert’s Analysis Report, containing: a) particular solutions of CSOs sustainable engagement in social service provision from the European practice that could be informative for the case of Bosnia and Herzegovina; b) practical recommendations of how the selected examples could be replicated/applicable into the domestic practice, particularly for partner CSOs; c) recommendations for the examples worth examining more in depth (visiting in Austria) by the partner CSOs.

Description of consultant’s requirements

The Consultant/s must comply with the following requirements:

  • Excellent knowledge and previous documented consulting experience in social service provision practices in EU member states, especially in social enterprise development (including  SMEs and cooperatives), technical network support to the established businesses. Excellent knowledge of the business environment, especially for SMEs operating in field of agriculture, cooperatives and producers, in Bosnia and Herzegovina (both entities).

  • Good understanding of the idea, aims, principles and expected results of social entrepreneurship. Proven knowledge of concept and principles of women’s and social entrepreneurship and its practical benefits for society, as well as of the BIH legislature regulating this field (kindly submit references/recommendations on the experience in supporting women and social entrepreneurship).

  • Extensive experience in working with civil society organizations, in particular on the topics of cooperative and social entrepreneurship and economic empowerment.

  • Good knowledge of gender equality issues and its implications to business development.

Additional requirements (desired): 

  • Experience from previous involvement in similar activities. 

  • Prior experience in international donor funded projects.

  • Relevant university degree of the consultants in EU business, business administration, economy, social protection or similar field.

  • Excellent knowledge of English and local languages.

Consultant’s Outputs

  • Review of the documentation and inputs relevant for the project, provided by CARE.

  • Delivery of list of best practices from EU member states suitable for networking with our CSOs. Finalisation of these recommendations in communication and agreement with CARE Project Manager and CSOs coordinators. 

  • Provision of the training consultancy report to CARE Project Manager (in English 3-5 pages). 

All reports for CARE should be written English. The Consultant will ensure excellent quality of the written language. 

CARE’s responsibilities 

  • Provide to the Consultant the project documentation relevant for the consultancy – initial and upon Consultant’s request.

  • Agree on the work plan with the Consultant.

  • Coordinate with the Consultant and the targeted CSOs throughout the consultancy period.

  • Monitor the consultancy progress, assess the consultancy products.

  • Provide logistical support to the Consultant necessary for the realization of the task (eventual travel costs for field work should be included in the Consultants’ bid).

  • Undertake the payment upon successful job completion and adoption of the outputs.


The Consultant will be engaged for a total of 10 consultancy days, over the period 06.04.2020 through 15.05.2020 and until the completion of the named consultancy obligations. 


List of activities 



Submission of the application and bid (electronically)


31th March 2020

Contract signing, initial agreements on the consultancy plan

CARE, Consultant

06th April 2020

Consultation implementation


06/04 – 15/05 2020

Consultancy Report deadline


15th May 2020


The payment for the work defined in the Contract (which will be signed between CARE and the Consultant(s)) will be made upon the work completion and the final product delivered to CARE, with all the necessary documentation (report and time sheets, etc.) as per CARE’s administrative procedures.


The Consultant shall suggest a daily fee/rate per day in BAM. The Consultant should make a breakdown of costs in the budget part of the proposal-application and include different envisaged activities and types of costs (travel related costs should be included into the budget, if any).  The Consultant is required to make the daily work report in accordance with CARE Balkans policies (i.e. through daily time sheets, which will be provided by CARE).

Interested candidates are invited to apply for this consultancy and should submit:

  • Appendix 1- identification form (provided by CARE)

  • Current CV and references of relevance to this consultancy

  • Bid (financial offer)

Interested candidates are invited to apply to the following address: 

CARE International, Balkans, Hasana Kaimije 11, 71000 Sarajevo,    
or to the e-mail: shalkic@care.ba  

Closing date for applications is 31th March 2020, 15h. 

Received applications will be evaluated toward below stated criteria:

REFERENCE /HISTORY                     (how  much experience have on similar work /subject)

METHODOLOGY / APROACH  (how much methodology is effective for task)

KNOWLEDGE /SKILLS (how much knowledge have for task)

FUNDS                                               (How much funds are in accordance  and value of project budget availability)


We thank to all applicants for their interest. Only those who are to be selected will be contacted. For any additional information concerning the application, please contact:

Branislav Tanasijevic, Project Manager 

E-mail: btanasijevic@care.ba , Sarajevo, 17th March 2020.i


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